Customer Relations & Retention Specialist

Laurengilbert; Vidor (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

License reimbursement

Flexible schedule

Competitive salary

Training & development

Job summary

Lauren Gilbert - State Farm Agent in Vidor, TX is seeking a Customer Relations Representative for a full-time role. You will deliver exceptional client experiences, handle inquiries, and collaborate with the agency team to support community members.

The position focuses on accuracy, responsiveness, and commitment to customer satisfaction, with a pathway for growth and advancement within the agency.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem solving

Customer service experience

Job description

Lauren Gilbert - State Farm Agent in Vidor, TX is seeking a Customer Relations Representative for a full-time role. You will deliver exceptional client experiences, handle inquiries, and collaborate with the agency team to support community members.

The position focuses on accuracy, responsiveness, and commitment to customer satisfaction, with a pathway for growth and advancement within the agency.