Customer Success & Retention Specialist (Flexible Schedule)

Denise Dowell - State Farm Agent; Manvel (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Denise Dowell - State Farm Agent in Manvel, Texas is seeking a Customer Relations Representative to enhance exceptional customer experiences. In this role, you will manage inquiries, resolve issues, and maintain customer records.

The ideal candidate will have strong communication and problem-solving skills, with a preference for those experienced in customer service and bilingual in Spanish. This position offers internal growth opportunities and a supportive work environment.

Qualifications

• Excellent communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Ability to manage high-stress situations with calmness.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Bilingual Spanish

Job description

Denise Dowell - State Farm Agent in Manvel, Texas is seeking a Customer Relations Representative to enhance exceptional customer experiences. In this role, you will manage inquiries, resolve issues, and maintain customer records.

The ideal candidate will have strong communication and problem-solving skills, with a preference for those experienced in customer service and bilingual in Spanish. This position offers internal growth opportunities and a supportive work environment.