Customer Relations Representative - State Farm Agent Team Member

Laurengilbert; Vidor (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

License reimbursement

Flexible schedule

Competitive salary

Training & development

Job summary

Lauren Gilbert - State Farm Agent in Vidor, TX is seeking a Customer Relations Representative for a full-time role. You will deliver exceptional client experiences, handle inquiries, and collaborate with the agency team to support community members.

The position focuses on accuracy, responsiveness, and commitment to customer satisfaction, with a pathway for growth and advancement within the agency.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem solving

Customer service experience

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Vidor, TX

Benefits

• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• License reimbursement
• Flexible schedule
• Competitive salary
• Training & development

About the Agency

Our agency opened in 2015 and is a close-knit team of four focused on growth, performance, and strong customer relationships. We are based in Louisiana and actively involved in the community through Rotary, Chambers of Commerce, and local sponsorships. We provide structured training and guidance to help team members succeed, and we value loyalty, self-sufficiency, and a drive to exceed goals.

Role Description

As a Customer Relations Representative with Lauren Gilbert - State Farm Agent, you will generate exceptional client experiences that reinforce the growth of our successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation: $50,000.00 - $70,000.00 per year.