Customer Relations & Retention Specialist

Kristen Eaton - State Farm Agent; Oakdale (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Kristen Eaton - State Farm Agent in Oakdale, California, seeks a Customer Relations Representative to enhance client experiences and support a successful insurance agency. This role requires strong communication, problem-solving skills, and a commitment to exceptional customer service.

The ideal candidate will manage inquiries, assist with customer retention, and coordinate with teams to ensure satisfaction. Opportunities for internal growth are available for sales-minded individuals.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Calm under stress

Bilingual Spanish

Job description

Kristen Eaton - State Farm Agent in Oakdale, California, seeks a Customer Relations Representative to enhance client experiences and support a successful insurance agency. This role requires strong communication, problem-solving skills, and a commitment to exceptional customer service.

The ideal candidate will manage inquiries, assist with customer retention, and coordinate with teams to ensure satisfaction. Opportunities for internal growth are available for sales-minded individuals.