Customer Relations Representative - State Farm Agent Team Member

Kristen Eaton - State Farm Agent; Oakdale (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Kristen Eaton - State Farm Agent in Oakdale, California, seeks a Customer Relations Representative to enhance client experiences and support a successful insurance agency. This role requires strong communication, problem-solving skills, and a commitment to exceptional customer service.

The ideal candidate will manage inquiries, assist with customer retention, and coordinate with teams to ensure satisfaction. Opportunities for internal growth are available for sales-minded individuals.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Calm under stress

Bilingual Spanish

Job description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Team Eaton Vision:

We show up with intention, integrity, and genuine care so every person we serve feels seen, heard, and protected.

Our Purpose

Our purpose is to serve our community with excellence by building relationships rooted in honesty, integrity, and genuine care. We listen first, act with intention, and protect what matters most to the families and businesses we serve. Our work is more than policies and transactions — it is about earning trust, providing clarity, and helping people navigate life with confidence and peace of mind.

Our Cultural Pillars

• Integrity Above Everything – We do the right thing always, even when it is inconvenient or unseen.
• Intentional Action – We act with purpose, clarity, and thoughtfulness in every interaction.
• Excellence in Every Interaction – We hold ourselves to a high standard and take pride in the quality of our work.
• Genuine Care and Connection – We care deeply about people and build meaningful, lasting relationships.
• Driven, Positive, Competitive Spirit – We are motivated, solution-oriented, and committed to growth individually and as a team.

ROLE DESCRIPTION

As a Customer Relations Representative – State Farm Agent Team Member with Kristen Eaton – State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.
• Bilingual Spanish preferred.