Customer Relations & Retention Specialist

Juan Claros - State Farm Agent; Columbia (MD); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Juan Claros - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support the growth of the agency. You will resolve inquiries, coordinate with team members, and anticipate community needs, contributing to a customer-centric experience.

Ideal candidates will bring strong communication skills and a desire to help people, with opportunities for internal growth for driven, sales-minded individuals.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Calm under pressure

Job description

Juan Claros - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support the growth of the agency. You will resolve inquiries, coordinate with team members, and anticipate community needs, contributing to a customer-centric experience.

Ideal candidates will bring strong communication skills and a desire to help people, with opportunities for internal growth for driven, sales-minded individuals.