Customer Relations Representative - State Farm Agent Team Member Windsor Heights - IA

Matt Cale - State Farm Agent; Iowa; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Commission-based pay

Paid time off

Growth opportunities

Job summary

Matt Cale - State Farm Agent in Windsor Heights, IA is seeking a Customer Relations Representative. The role focuses on building customer relationships, delivering prompt service, and educating clients about insurance options using a needs-based approach.

This full-time position offers salary plus commission/bonus, paid time off, and opportunities for advancement within the agency. Licenses for Property & Casualty and Life & Health can be pursued after joining the team.

Qualifications

• Excellent written and verbal communications.
• Ability to follow up with customers and educate on options.
• Capability to work in a team and deliver friendly service.
• Must be able to obtain required Property & Casualty licenses.
• Must be able to obtain Life and Health licenses.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries on insurance options, coverages, changes, transfers, claims, and billing.
• Educate customers about insurance options using a needs-based review process.

Skills

Communication skills

Self-motivated

Detail oriented

Proactive problem solving

Customer service

Teamwork

Relationship building

Education

Property and Casualty license (must be able to obtain)

Life and Health license (must be able to obtain)

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Windsor Heights - IA

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.