Customer Relations Representative - State Farm Agent Team Member Rosedale - NY

Mysfinsurance; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Opportunity for advancement

Job summary

State Farm Agent Team Member in Rosedale, NY is seeking a Customer Relations Representative to deliver exceptional customer experiences and support the growth of the agency. You will resolve inquiries, update records, and contribute to retention efforts, while collaborating with fellow team members to meet community needs.

The role offers a full-time schedule with opportunities for advancement and a supportive, community-focused environment.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Strong communication and problem-solving skills.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Stress management

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Rosedale - NY

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Our agency has been proudly serving the Rosedale community since 2005, and this year marks 20 incredible years as a State Farm agent. Before opening my agency, I earned my bachelor's degree in Finance and Economics from C.W. Post Long Island University and spent 13 years working for a State Farm agent in Nesconset, NY. I loved helping customers with their insurance and financial service needs so much that I decided to build my own agency.

Outside the office, I'm grateful for my wonderful family - my wife Rosa, to whom I've been married for 26 years, our son Thomas who proudly serves as a U.S. Marine, and our daughter Delia, currently in her third year at LIU.

In our office, we believe in creating a fun and friendly atmosphere where hard work is celebrated. We offer competitions and team incentives throughout the year to keep things exciting and rewarding. If you're looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Anthony Petrozzella - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $50,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.