Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency in New York is seeking a Customer Relations Representative to create exceptional customer experiences that drive agency growth. The ideal candidate will have strong communication and problem-solving skills along with experience in customer service. Responsibilities include managing inquiries, maintaining records, and ensuring customer satisfaction through collaboration with team members. This role offers a competitive salary and various benefits, including a hiring bonus, health insurance, and opportunities for advancement.

Qualifications

• Strong communication and problem-solving skills are essential.
• Customer service experience is preferred to handle inquiries efficiently.
• Ability to maintain calm in high-stress situations is necessary.

Responsibilities

• Manage customer inquiries and resolve issues efficiently.
• Maintain and update customer records as required.
• Assist with customer retention strategies to enhance satisfaction.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle high-stress situations

Job description

About Our Agency

Our agency has been proudly serving the Rosedale community since 2005, and this year marks 20 incredible years as a State Farm agent. Before opening my agency, I earned my bachelor’s degree in Finance and Economics from C.W. Post Long Island University and spent 13 years working for a State Farm agent in Nesconset, NY. I loved helping customers with their insurance and financial service needs so much that I decided to build my own agency. Outside the office, I’m grateful for my wonderful family—my wife Rosa, to whom I’ve been married for 26 years, our son Thomas who proudly serves as a U.S. Marine, and our daughter Delia, currently in her third year at LIU. In our office, we believe in creating a fun and friendly atmosphere where hard work is celebrated. We offer competitions and team incentives throughout the year to keep things exciting and rewarding. If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.

Responsive recruiter replies within 24 hours.

Benefits

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative – State Farm Agent Team Member with Anthony Petrozzella – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation: $50,000.00 – $70,000.00 per year.

We're Hiring!

We are a very busy office and are looking for our next great team member. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. If you want to work in an environment that is fun, challenging, and rewarding, then Anthony Petrozzella – State Farm Agent may be the right fit for you!

Apply now and let us put you on the path to success.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.