Customer Relations Representative - State Farm Agent Team Member Lexington - NC

Drive with Danielle; Lexington (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

State Farm Agent Team Member in Lexington, NC is seeking a Customer Relations Representative to deliver exceptional service and support the growth of a local insurance agency. You will resolve customer inquiries, coordinate with team members, and anticipate community needs to enhance service quality.

We look for candidates who are coachable, growth-minded, and customer-focused, with hands-on training and ongoing daily support.

Qualifications

• Clear communication and active listening skills.
• Ability to resolve customer issues and explain solutions clearly.
• Experience in customer service preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Lexington - NC

Replies within 24 hours

• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Our agency is built on connection, energy, and genuine support. We’re a close-knit team of 10+ people across both in-office and remote roles, and even when we’re not in the same place, we stay connected through open communication and collaboration. This is not a quiet office — there’s music, conversation, laughter, and constant teamwork. It’s fast-paced and high-energy, but always supportive, and people genuinely enjoy working together here.

Many of our team members did not come from an insurance background, and that’s intentional. We focus far more on mindset, work ethic, and willingness to learn than prior experience. Training is hands-on and thorough, combining structured onboarding, real-time shadowing, live customer call exposure, and ongoing daily support. No one is left to figure things out on their own. Our leadership brings deep coaching experience from working with hundreds of insurance agencies nationwide, and the team benefits from proven sales systems, modern training platforms, and even AI-based practice tools to build confidence at a comfortable pace.

Growth here is real and uncapped. As the agency continues to expand into additional locations, opportunities grow alongside it — whether that means higher income, expanded responsibilities, or deeper mastery of your role. Ambition is encouraged, effort is rewarded, and growth is tailored to each individual’s goals.

We’re also deeply involved in the community, participating in local festivals, hosting office events, supporting teachers and schools, and showing up wherever our team wants to make an impact. Giving back is part of our culture, not an afterthought.

Team members enjoy meaningful benefits and incentives, including paid holidays, a paid birthday off, PTO that grows with tenure, flexible scheduling, a 4% 401k match, life insurance, anniversary bonuses, strong cash bonus programs, and creative rewards ranging from extra PTO to trips, experiences, and personalized gifts. We truly believe in working hard and celebrating wins together.

We’re looking for people with integrity, drive, grit, and a positive attitude — individuals who are coachable, accountable, growth-minded, and genuinely care about helping others. If you’re looking for a supportive, high-performing team where effort is recognized, growth is encouraged, and culture truly matters, this could be a great fit for you.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Danielle Waller - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $40,000.00 - $55,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.