Customer Service Representative - State Farm Agent Team Member

Myagentamanda; Raleigh (NC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Simple IRA

Health insurance

Bonus based on performance

Opportunity for advancement

Paid time off

Licensing reimbursement

Training & development

Flexible schedule

Competitive salary

Job summary

A regional insurance agency in Raleigh, NC, seeks a Customer Service Representative to deliver exceptional customer experiences and support agency growth. The ideal candidate will engage with clients, handling inquiries and policy updates while maintaining accurate records. Strong communication, detail orientation, and multitasking skills are crucial. Compensation ranges from $50,000 to $75,000 annually, along with benefits including a Simple IRA, health insurance, and opportunities for career advancement.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented and capable of multitasking in a fast-paced environment.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Raleigh - NC

Replies within 24 hours

• Simple IRA
• Health insurance
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Licensing reimbursement
• Training & development
• Flexible schedule
• Competitive salary

ABOUT OUR AGENCY

I opened my agency in 2013 and lead a team of seven with a strong purpose behind what we do. Before becoming an agent, I worked in Yellow Pages sales. After a serious accident in 2006 that required three surgeries and months away from work, I experienced firsthand how important proper insurance education truly is—and how often people don’t receive it. That experience shaped my mission as an agent to make sure customers fully understand their protection and are never left in the dark. Outside of the office, I enjoy adventure and trying new things—I’ve reeled in a 110-pound tuna in Hawaii and even gone skydiving. That same drive and determination shows up in how I lead and grow my agency. For our team, we offer PTO, a Simple IRA, health benefits, licensing reimbursement, and a strong focus on work-life balance. Our office culture is supportive, growth-oriented, and centered around making a real difference. We’re currently looking to add multiple team members who want to grow with the agency, build meaningful careers, and be part of a team driven by purpose and opportunity.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Amanda Hagood - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $50,000.00 - $75,000.00 per year

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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