Customer Relations Representative - State Farm Agent Team Member

Donovan Hawkes - State Farm Agent; South Bend (IN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Donovan Hawkes - State Farm Agent is seeking a Customer Relations Representative Team Member to deliver exceptional client experiences and support the growth of an insurance agency. Your attention to detail and customer-first mindset will help resolve inquiries and coordinate with the team to serve the community.

We value flexibility, development, and advancement, with benefits like 401(k), health insurance, paid time off, and ongoing training.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Stress management

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in October of 2019, just months before COVID reshaped everything. Those early days were challenging, but they strengthened our resilience and set the tone for how we operate today. After spending 10 years as a State Farm team member, I brought deep company experience into building an agency that could weather change and continue to grow. Today, our team includes nine people, and we’re actively working toward opening a second location and expanding the team even further.

I was born and raised in Northern Indiana and earned my bachelor’s degree from Indiana University in Small Business and Entrepreneurship, along with a double major in Human Resource Management. I’m married to my high school sweetheart, Ashley, and we have two boys, James and Michael. Giving back is important to us—we donate time to Cultivate Food Rescue and stay involved in community events throughout the year, including a Cars & Coffee event I host in partnership with the Studebaker National Museum.

For our team, we offer a flexible allowance package that lets employees choose a mix of benefits including health insurance, supplemental coverage, life insurance, and retirement plans, along with unlimited time off. Our culture is intentionally family-focused and team-driven. I lead as a servant leader and work hard to put our people in positions to succeed and advance. We operate with love, grace, and support—paired with accountability, positivity, and a commitment to excellence—because our team deserves it, and so do our customers.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Donovan Hawkes - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.