Customer Relations Representative - State Farm Agent Team Member

Mick Quinn - State Farm Agent; Willmar (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k) match

Job summary

Mick Quinn - State Farm Agent in Minnesota is seeking a Customer Relations Representative to deliver exceptional service and support for our insurance clients across two offices.

You will manage inquiries, update customer records, assist with retention strategies, and collaborate with other agency team members to ensure satisfaction while contributing to a friendly, high-performing, community-focused culture.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

ABOUT OUR AGENCY:

I've been a State Farm agent for 16 years and currently lead a team of eight across two offices. With more than 27 years of experience at State Farm, I've built my career around developing great teams and helping customers protect what matters most. I studied Economics at St. Cloud State University and have served on several local nonprofit boards throughout my career.

Building relationships both inside and outside the office is important to me. We enjoy giving back to our community, and I believe creating a positive, supportive environment is just as important as delivering excellent service to our customers.

Our agency offers health benefits, a 401(k) with a 6% employer match, team bonus programs, and a strong commitment to work-life balance. We also enjoy regular team outings, including Minnesota Twins and Wild games, and even a team trip to Nashville.

Our culture is built around high performance, strong communication, and having fun together. We work hard, celebrate our successes, and genuinely enjoy spending time as a team. I'm looking for someone who is dedicated, communicates well, and wants to be part of a supportive, high-achieving team.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Mick Quinn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.