Customer Relations Representative - State Farm Agent Team Member

Scott Queen - State Farm Agent; Batavia (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Scott Queen - State Farm Agent in Batavia, IL is seeking a Customer Relations Representative to deliver exceptional service and support communities.

You will manage inquiries, update records, assist with retention, and collaborate with other departments. The role offers growth within a friendly, team-oriented office that values work-life balance and development.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 1997 and bring over 35 years of insurance experience to the table. Over the years, I’ve built an office focused on stability, relationships, and creating a workplace where people can build long-term careers.

I’ve been married for 29 years and have three kids. Outside of the office, I enjoy hiking, fishing, traveling, and spending time outdoors. We even have a pet-friendly office, which adds to the welcoming and comfortable atmosphere we’ve created.

We offer a Simple IRA, health benefits, licensing reimbursement, and a strong commitment to work-life balance. I believe people perform their best when they feel supported both professionally and personally.

Our culture is built around maintaining a great workplace environment—positive, respectful, and team-oriented. We’re looking for driven, upbeat individuals who bring energy and a strong work ethic. If you’re motivated and want to grow in a stable, supportive office, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Scott Queen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.