Customer Relations Representative - State Farm Agent Team Member

Nick Hageman State Farm Agency; Waukee (IA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Hourly Plus Commission

Hiring Bonus

Health Bonus

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Nick Hageman State Farm Agency in Waukee, IA is seeking a Customer Relations Representative to deliver exceptional service and support. You will resolve customer inquiries, work with the team to maintain accurate records, and help implement retention strategies that build lasting relationships with clients.

The role offers a collaborative, fast-paced environment with opportunities for advancement and regular team activities, contributing to a supportive office culture that values customer care

Qualifications

• Clear communication and problem-solving abilities.
• Experience in customer service is preferred.
• Ability to stay calm and organized in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Benefits:

• Hourly Plus Commission
• Hiring Bonus
• Health Bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

Our agency is entering its fifth year in business this January and is supported by a close knit team of three sales professionals, one service team member, and myself. We believe in recognizing hard work and creating an environment people enjoy coming to each day, offering bonuses, paid time off, and regular team lunches or dinner outings. I studied Agribusiness Economics and Management at the University of Arizona before transferring to the University of Utah, where I earned my Bachelor’s degree in Speech Communications. I am actively involved with the Waukee Chamber of Commerce through event participation and sponsorships, and I was honored to be named the 2022 Waukee Area Chamber of Commerce Small Business of the Year. Our office culture is truly unique and empowering, providing our team with the tools and resources to have meaningful, holistic conversations with customers and prospects in order to understand their needs and help protect what matters most. The environment is fun, fast paced, relationship driven, and highly collaborative, with a team that works together seamlessly each day.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Nick Hageman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.