Customer Relations Representative - State Farm Agent Team Member

Lori Tuggle - State Farm Agent; Bastrop (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Group Life Insurance Benefits

Profit sharing

Paid time off

Job summary

Lori Tuggle - State Farm Agent is seeking a Customer Relations Representative to build relationships with customers and provide excellent service. You will manage customer inquiries related to insurance services and perform outbound calls, ensuring a friendly and efficient experience.

The role requires excellent communication and organizational skills, along with the ability to work in a team environment. Additional benefits include group life insurance and paid time off.

Qualifications

• Excellent communication skills in writing, verbally, and listening.
• Ability to maintain positive customer relationships.
• Strong organizational and self-motivation skills.

Responsibilities

• Establish and maintain customer relationships.
• Provide prompt and accurate customer service.
• Perform outbound calls to potential customers.

Skills

Excellent communication skills

People-oriented

Organizational skills

Self‑motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Computer proficiency

Teamwork

Multi-tasking

Education

State Farm license or equivalent

Job description

Future Opening: Customer Relations Representative - State Farm Agent Team Member

Replies within 24 hours

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.
• Outbound calling, including cold calls to potential customers.

Benefits

• Group Life Insurance Benefits
• Profit sharing
• Paid time off (vacation and personal/sick days)

Requirements

• Excellent communication skills – written, verbal and listening
• People-oriented
• Organizational skills
• Self‑motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Ability to work in a team environment
• Ability to multi‑task
• Currently licensed (State Farm or equivalent)

Additional Information

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.