Customer Relations Representative - State Farm Agent Team Member

Taylor Berumen; Tyler (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

License reimbursement

Performance bonus

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Taylor Berumen - State Farm Agent is seeking a Customer Relations Representative to join a small, community-minded team in Tyler, TX. You will provide exceptional service to clients, resolve inquiries, and coordinate with agency colleagues to ensure customer satisfaction and retention.

This role emphasizes relationship-building, meticulous record-keeping, and proactive support for clients in our local community. A flexible, performance-driven environment rewards initiative and growth.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2017, and currently lead a close-knit team of three. I've spent 13 years in the insurance industry, but my career actually began as a high school English teacher. After making the transition into insurance, I started as a State Farm team member where I worked for an agent for three years before moving to Tyler and opening an agency of my own. Outside of work, I'm blessed with my wonderful wife, Sarah, and our three children, Lela, Ben, and Miles. We love spending time together playing sports, enjoying games, and exploring local events and restaurants around Tyler.

Being involved in the Tyler community is something I'm incredibly passionate about. I currently serve as president of the Tyler Referral Network, where I enjoy connecting with and promoting local businesses and business owners. I've also volunteered with Meals on Wheels for the past eight years and am proud to support organizations like PAVE East Texas, Therapet, and Carter BloodCare. Giving back and building meaningful relationships throughout our community are important parts of who I am.

Our agency offers opportunities for raises, performance bonuses, enhanced commissions, and a flexible work environment that supports work-life balance. We believe in rewarding hard work, encouraging professional growth, and giving team members the independence and support they need to succeed.

We've built a collaborative, positive environment where honesty, integrity, and initiative are at the heart of everything we do. I value people who are self-motivated, take ownership of their responsibilities, and genuinely care about serving others. If you're looking for a close-knit team where you can grow professionally, make a difference in your community, and be part of an agency that values both independence and teamwork, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Taylor Berumen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.