Receptionist - State Farm Agent Team Member

State Farm; Woodstock (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Hiring bonus

Performance bonus

Company parties

Advancement opportunities

Training & development

Competitive salary

Flexible schedule

Health insurance

Paid time off

Job summary

Tyler Thomason State Farm Agency is seeking a Customer Relations Representative to support daily operations and foster strong customer relationships. You will act as a liaison between customers and agency departments, proactively marketing relevant insurance products and services.

The ideal candidate is highly organized, detail-oriented, and motivated to learn in a supportive environment. If you thrive in a team setting and are eager to grow in the insurance industry, this role offers

Qualifications

• Experience in receptionist or customer service roles.
• Strong communication and interpersonal abilities.
• Organizational and multitasking capabilities; basic computer skills with MS Office.

Responsibilities

• Greet customers in person and by phone, directing to the right team.
• Schedule appointments and manage office communications.
• Handle inquiries and maintain accurate customer records.
• Engage with customers to identify insurance options.
• Provide excellent service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service experience

Communication skills

Organizational skills

Sales conversations

Microsoft Office / CRM

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Hiring bonus
• Bonus based on performance
• Company parties
• Opportunity for advancement
• Training & development
• Competitive salary
• Flexible schedule
• Health insurance
• Paid time off

ABOUT OUR AGENCY:

Our agency opened in 2021 and has grown into a close-knit team of six who are focused on growth, integrity, and supporting one another. Before becoming an agent, I worked as an accountant and later as a State Farm team member, which gave me a strong foundation in both the financial and customer service sides of the business.
I'm married, love sports, and our office pup, Peaches, helps keep the environment fun and welcoming. Creating a positive place to work is important to me, and I believe people do their best when they feel supported and valued.
We offer professional and personal mentorship, goal-setting support, and weekly cash promotions. Our team also enjoys quarterly outings, team-building events, and occasional lunches together. We focus on understanding the unique needs of each team member and helping them grow in their careers. Benefits include health coverage, licensing paid up front, and a strong emphasis on work-life balance.
Our culture is vibrant, positive, and growth-minded. We value integrity, teamwork, and continuous improvement. Our motto is simple: where you start is not where you end—we want you to come here and get better. If you’re motivated, team-oriented, and ready to grow, this could be a great place to build your career.

ROLE DESCRIPTION:

As a Customer Relations Representative for Tyler Thomason State Farm Agency, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry,

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.