Customer Relations Representative - State Farm Agent Team Member

Taylorberumen; Tyler (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

License reimbursement

Competitive salary

Flexible schedule

Training & development

Job summary

A State Farm Agency in Tyler, TX seeks a Customer Relations Representative to enhance customer experiences and manage inquiries. Ideal candidates should possess strong communication skills and experience in customer service. The role offers a salary between $35,000 - $50,000 and various performance bonuses, opportunities for advancement, and flexible scheduling.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Experience in customer service preferred

Ability to handle high-stress situations calmly

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Tyler, TX

Benefits

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• License reimbursement
• Competitive salary
• Flexible schedule
• Training & development

About Our Agency

Our agency opened on November 1, 2017, and today we have a team of three. We value honesty, integrity, initiative, and an independent spirit—qualities that make a big difference in how we work and how we serve our community.

We’ve built a collaborative, positive culture where team members have the flexibility to grow. We offer opportunities for raises, bonuses, and enhanced commissions, along with a flexible work environment that supports personal and professional balance.

Community involvement is an important part of what we do. I volunteer with Carter BloodCare and Meals on Wheels, and I currently serve as president of the Tyler Referral Network. If you’re looking to join a team that values integrity, service, and growth, this could be a great fit for you.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Taylor Berumen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation $35,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.