Customer Service Representative - State Farm Agent Team Member

Tyler Minx - State Farm Agent; Coldspring (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Training & development

Flexible schedule

Competitive salary

Paid time off

Job summary

Join Tyler Minx - State Farm Agent as a Customer Service Representative to enhance customer experiences and resolve inquiries. The role involves answering queries, assisting with policy changes, processing claims, and maintaining records.

The ideal candidate should possess strong communication skills and previous customer service experience. We offer a positive office culture, performance-based incentives, and a focus on work-life balance in our growing agency located in Coldspring, Texas.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with the ability to multitask.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Bonus based on performance
• Opportunity for advancement
• Training & development
• Flexible schedule
• Competitive salary
• Paid time off

About Our Agency

Our agency opened in 2025 and is a small, growing team with big goals. Before becoming a State Farm agent, I worked for another agent, gaining valuable experience that helped lay the foundation for building a strong, successful office. We’ve already become a top-performing agency in the county and are continuing to grow.

My journey has shaped how I lead - I’m a cancer survivor, which has given me a deep appreciation for resilience, positivity, and supporting others.

For our team, we offer performance-based incentives, reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is positive, supportive, and team-driven. We’re looking for someone who is hungry, driven, and competitive, while also caring and team-oriented - someone who brings a great attitude and wants to grow alongside a motivated, high-energy team.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Tyler Minx - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.