Customer Relations Representative - State Farm Agent Team Member

Chuckmcfarland; Shoreline (WA); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits

Flexible hours

Paid time off

Growth potential

Hiring Bonus

Job summary

A local insurance agency located in Shoreline, WA is seeking an Agent Team Member to build customer relationships and provide tailored insurance solutions. The role includes a salary plus commission, health benefits, and paid time off. Ideal candidates will have excellent communication skills, be detail-oriented, and enjoy working in a team. This position offers flexibility in hours and growth potential within the company.

Qualifications

• Excellent written, verbal, and interpersonal communication skills.
• Detail-oriented with strong problem-solving abilities.
• Ability to learn and utilize computer functions.
• Detail oriented with good organizational skills.
• Proactive in problem solving and learning new computer functions.
• Able to work in a team environment and multi-task in a fast-paced setting.

Responsibilities

• Establish customer relationships and follow up with customers.
• Educate customers about insurance options based on their needs.
• Develop leads and schedule appointments.
• Demonstrate the ability to pivot between customer service and sales opportunities.

Skills

Excellent communication skills

Detail oriented

Proactive in problem solving

Ability to work in a team environment

Interest in marketing products based on customer needs

Tech-savviness

Team player

Multi-tasking

Tools

CRM software

Job description

About our Agency

For 17 years, our agency has built a culture of excellence, teamwork, and genuine customer care. We take pride in working hard, supporting each other, and creating a positive work environment. Our team enjoys celebrating success together with activities like Mariners games, escape rooms, team lunches, and holiday gatherings. We believe in sharing best practices, encouraging one another, and always striving to improve. Many of our customers come to us through word‑of‑mouth referrals, which speaks to the level of service and trust we have built in the community.

Our team currently consists of six dedicated professionals, and we are looking to grow. We offer a flexible hybrid work environment, allowing team members to balance their professional and personal lives. In addition, we provide competitive benefits, including up to four weeks of paid time off, 13 paid holidays, and a monthly health insurance stipend.

If you are looking for a supportive workplace where you can grow, be challenged, and make a real impact, we would love to connect!

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• We believe in an almost complete overlap of customer service and sales, as we help identify risks in people’s lives and assist them in addressing those risks. Our successful team members are able to pivot between opportunities for the customer.

As an Agent Team Member, you will receive:

• Salary plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within our agency
• Hiring Bonus up to $

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and interpersonal
• People‑oriented
• Detail oriented
• Proactive in problem solving
• Able to learn computer functions
• Ability to work in a team environment
• Ability to multi‑task in a fast paced atmosphere

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.