Customer Relations Representative - State Farm Agent Team Member

Debbie Swinney - State Farm Agent; Olathe (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Performance-based bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Debbie Swinney - State Farm Agent in Kansas is seeking a Customer Relations Rep to deliver exceptional client experiences, resolve inquiries, and support agency growth. You will help maintain client records and coordinate with the team to serve the community.

Strong communication and problem-solving skills are essential, with experience in customer service preferred. The role values calmness under pressure and, ideally, bilingual Spanish abilities.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Stress management

Spanish (Bilingual)

Job description

Benefits:

• Bonus based on performance


• Competitive salary


• Flexible schedule


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

I’ve been a State Farm agent for 34 years and have spent a total of 46 years with the company, building a career rooted in long-term relationships, consistency, and service. As a lifetime Kansas resident, serving this community isn’t just my job — it’s personal.

Over the years, our agency has been honored with many State Farm awards and recognitions, reflecting our commitment to doing things the right way and taking great care of our customers. Giving back is an important part of who we are. We proudly support the Olathe Public Schools Foundation, TLC, Make a Splash, and a variety of local youth sports programs.

For our team, we offer a Simple IRA and flexibility to support work-life balance, and our office culture values stability, trust, and people who want to build a long-term career. If you’re looking for a supportive environment with deep roots, strong leadership, and a genuine connection to the community, this is a place where you can grow and feel at home.

ROLE DESCRIPTION:

As a Customer Relations Rep with Debbie Swinney/State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.


• Maintain client records and update information as needed.


• Assist with customer retention strategies.


• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.


• Experience in customer service preferred.


• Ability to handle high-stress situations calmly.


• Bilingual Spanish preferred.