Customer Relations Representative - State Farm Agent Team Member

Steve Barney - State Farm Agent; Saint Petersburg (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Growth potential

Paid time off

Career-building experience

Job summary

Steve Barney - State Farm Agent in St. Petersburg, FL seeks a Customer Relations Representative to deliver exceptional customer experiences and support our growing agency.

You will handle inquiries, build rapport with clients, and coordinate with the team to anticipate community needs. The role emphasizes customer focus, empathy, and opportunities for advancement within the office, with a base salary plus commission structure.

Qualifications

• Strong focus on customer service and needs-based assistance.
• Clear and effective communication with customers and team members.
• Proactive problem-solving and relationship-building skills.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Educate customers about insurance options using a needs-based review process.
• Use exemplary communication to meet customer needs while supporting business growth.

Skills

Customer service

Communication

Problem-solving

Relationship building

Job description

Future Opening: Customer Relations Representative - State Farm Agent Team Member

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Steve Barney - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in St. Petersburg, FL and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Do you have experience working for a State Farm agent? *

Will you work in a position with a base salary + commission compensation structure? *

Are you willing and able to commute to our office in St. Petersburg, FL 33711? *

What makes you unique? *

Referral code from a current employee If no code provided, add their name instead.

Make a difference in your community every day

Gain confidence and grow your career

Join a fun and flexible workspace with a growing team