Customer Service Representative - State Farm Agent Team Member

Brandon Jones - State Farm Agent; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Base salary

Commission & bonuses

Paid time off

Hybrid work

Stipend

Career growth

Job summary

Brandon Jones State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences and support the growth of a local insurance practice in Hendersonville, NC. The role involves resolving inquiries, coordinating with the team, and anticipating community needs while offering growth opportunities for driven, sales-minded individuals.

The position offers base compensation with potential commissions, paid time off, and a hybrid work arrangement combining office and

Qualifications

• Ability to obtain Property, Casualty, Life, and Health insurance licenses (employer sponsored)
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Empathy

Problem-solving

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

• 401(k)
• 401(k) matching
• Paid time off
• Parental leave

ROLE DESCRIPTION:

As a Customer Service Representative with Brandon Jones State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Ability to obtain Property, Casualty, Life, and Health insurance licenses (employer sponsored)
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Base Salary (not hourly) and the ability to earn commission and bonuses
• Growth potential/Opportunity for advancement within my office
• Paid time off (19 days + Federal Holidays + ability to earn more throughout the year)
• Valuable career-building experience
• Hybrid work - some days in office and some days from home every week
• Stipend

Flexible work from home options available.

Compensation: $45,000.00 - $65,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Hendersonville, NC and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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