Customer Relations Representative - State Farm Agent Team Member

Mark Hancock - State Farm Agent; Rexburg (ID); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Mark Hancock - State Farm Agent is looking for a Customer Relations Representative to enhance customer experiences and support agency growth in Rexburg, Idaho. The role involves managing inquiries, maintaining customer records, and coordinating with team members to ensure satisfaction.

Ideal candidates will possess strong communication and problem-solving skills, with a background in customer service preferred. Bilingual Spanish is advantageous. This position offers growth opportunities for driven individuals seeking to advance their careers.

Qualifications

• Strong communication and problem-solving skills are crucial for this role.
• Previous experience in customer service is preferred.
• Ability to stay calm in high-stress situations is essential.
• Bilingual in Spanish is a plus.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Bilingual Spanish

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Relations Representative - State Farm Agent Team Member with Mark Hancock - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.

We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.