Customer Relations Representative - State Farm Agent Team Member

Brianstephensinsurance; Santa Clarita (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Brian Stephens - State Farm Agent in Santa Clarita, California, seeks a Customer Relations Representative to enhance customer experiences and support a successful insurance agency. The ideal candidate will excel in communication and customer service, resolving inquiries and coordinating with the team.

This role offers career advancement opportunities for driven candidates who can contribute to maintaining excellent customer relations. If you're empathetic and customer-focused, we want to connect!

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Customer service experience

Ability to handle high-stress situations calmly

Bilingual Spanish

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Relations Representative - State Farm Agent Team Member with Brian Stephens - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.
• Bilingual Spanish preferred.