Customer Relations Representative - State Farm Agent Team Member

Jerryheckman; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Job summary

Jerryheckman in Dallas, Texas is seeking a dedicated customer relations/assistant salesperson to join their insurance agency team. In this role, you will create exceptional customer experiences and support the growth of the agency by managing inquiries and resolving issues.

The ideal candidate will be bilingual in Spanish, possess strong communication skills, and have a background in customer service. This position offers opportunities for internal growth and development.

Qualifications

• Bilingual Spanish speaker.
• Strong communication and problem-solving skills.
• Experience in customer service preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with departments to ensure satisfaction.
• Assist sales representatives.

Skills

Bilingual Spanish

Communication skills

Problem-solving skills

Customer service experience

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement

Role Description

As a customer relations/assistant salesperson, with Jerry Heckman State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.
• Assist sales representatives.

Qualifications

Bilingual Spanish.

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.