Customer Relations Representative - State Farm Agent Team Member

Ericstrobel; Prescott Valley (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Flexible schedule

Health insurance

Job summary

Ericstrobel in Prescott Valley, Arizona seeks a Customer Care Team Member. In this role, you will generate exceptional client experiences, manage customer inquiries, and maintain client records. Your strong communication skills and customer service orientation will be essential as you coordinate with other team members to support community needs.

The ideal candidate will possess an Insurance License and ideally be bilingual in Spanish. This position offers opportunities for advancement and includes benefits such as health insurance and a flexible schedule.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Insurance License required.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication and problem-solving skills

Customer service experience

Ability to handle high-stress situations

Bilingual Spanish

Education

Insurance License

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Flexible schedule
• Health insurance

ROLE DESCRIPTION

As a Customer Care Team Member with the Eric Strobel Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Insurance License required
• Bilingual Spanish preferred