Customer Relations Representative - State Farm Agent Team Member

Steve Baker - State Farm Agent; Los Angeles (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Steve Baker - State Farm Agent in Los Angeles is seeking a Customer Relations Representative to create exceptional customer experiences and support agency growth. You'll resolve inquiries, coordinate with team members, and understand community needs.

The ideal candidate excels in communication, possesses customer service experience, and can manage stress effectively. Benefits include flexible schedules, health insurance, and opportunities for advancement.

Qualifications

• Excellent communication and problem-solving skills are essential.
• Prior experience in customer service is preferred.
• Ability to manage high-stress situations with composure.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain and update customer records as needed.
• Assist with customer retention strategies.
• Coordinate with departments to ensure satisfaction.

Skills

Communication and problem‑solving skills

Experience in customer service

Ability to handle high‑stress situations calmly

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Steve Baker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.