Customer Relations Representative - State Farm Agent Team Member

Steve Metzler; Pittsburgh (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

License paid by agency

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

An insurance agency in Pittsburgh is seeking a Customer Relations Representative - State Farm Agent Team Member. The role involves managing customer inquiries, resolving issues, and coordinating with other departments to ensure satisfaction. The ideal candidate has strong communication and problem-solving skills and ideally prior experience in customer service. The position offers a comprehensive benefits package, including health insurance and paid time off, along with opportunities for career advancement and a supportive work environment.

Qualifications

• Effective communication and problem-solving abilities.
• Previous experience in a customer service role is preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain accurate customer records and information.
• Assist in implementing customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to manage stress

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Pittsburgh - PA

Replies within 24 hours

Benefits

• License Paid by Agency
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

About Our Agency

At Steve Metzler’s State Farm agency, we’re more than just an insurance office — we’re a friendly, family-oriented team that values a positive, supportive work environment. Enjoy great staff benefits including paid time off, health insurance, and opportunities to increase your earning potential through team contests and performance goals. Steve has proudly called Pittsburgh home for the past 5 years and has enjoyed nearly 8 years with State Farm in the insurance industry. When he's not helping customers protect what matters most, he enjoys watching hockey and spending quality time with his wife and two dogs, Turbo and Baloo. If you're looking for a place where you're valued, encouraged to grow, and treated like family — this is it. Apply today and start building a career you’ll love!

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Steve Metzler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $50,000.00 - $70,000.00 per year

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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