Customer Relations Representative - State Farm Agent Team Member

Jack Boyajian - State Farm Agent; Pasadena (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Hourly pay

Commissions after licensing

Bonus after licensing

Job summary

Jack Boyajian State Farm Agent in Pasadena, CA is seeking an organized Customer Relations Rep to handle administrative duties and support insurance agents in serving clients.

This entry‑level role emphasizes client relations, multi-tasking across calls, emails, and texts, and a willingness to learn our office platforms. Licensing is pursued after hire, with hourly compensation and commission opportunities once licensed.

Qualifications

• Must have or pursue a Property and Casualty license.
• Ability to establish and maintain customer relationships.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service on inquiries about insurance options, coverages, and billing.
• Educate customers about insurance options using a needs-based review process.

Skills

Customer service

Multi-tasking

Platform learning

Job description

Benefits:

• Paid time off
• Wellness resources
• 401(k) matching

ROLE DESCRIPTION:

JACK BOYAJIAN Insurance agency is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a CUSTOMER RELATIONS REP with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income.

We look forward to incorporating your energy and marketing perspective into our team as we build success together.

RESPONSIBILITIES:

• MUST HAVE OR PURSUE a Property and Casualty License
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service.
• Able to multi-task phone calls, emails, texts from clients
• Able to quickly learn our platform and adapt to our office systems.

BENEFITS:

• Hourly
• Commissions after Licensed
• Bonus after Licensed

ABOUT THE AGENCY:

Welcome to the Jack Boyajian State Farm Agent office in Pasadena, California! My journey with State Farm began while I was earning my bachelor’s degree in business management, and since then, my career has been rooted in building lasting relationships and offering reliable guidance. With a background in industries like import/distribution, I developed a deep appreciation for customer service and efficient business operations, but it was the insurance world that truly resonated with me, giving me the opportunity to help individuals and families protect what matters most. Whether you're new to Pasadena or a long-time resident, my team and I are proud to serve Glendale, Los Angeles, East Pasadena, and nearby communities with personalized insurance options personalized to your needs.