Customer Relations Representative - State Farm Agent Team Member

Jennifer Blumer - State Farm Agent; Lansing (MI); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jennifer Blumer - State Farm Agent in Lansing, Michigan is looking for a Customer Relations Representative to enhance customer experiences within a successful insurance agency. This role involves managing customer inquiries, maintaining records, and coordinating with team members to ensure satisfaction. Strong communication and problem-solving skills are required, along with the ability to handle high-stress situations calmly. The position offers a competitive salary and opportunities for advancement.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred but not mandatory.
• Must be able to handle high-stress situations with calmness.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle high-stress situations

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative – State Farm Agent Team Member with Jennifer Blumer – State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.