Customer Relations Representative - State Farm Agent Team Member

Dustin Stifter - State Farm Agent; Mendota Heights (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Dustin Stifter - State Farm Agent is seeking a Customer Relations Representative to enhance customer experiences and support agency growth in Mendota Heights, Minnesota. In this role, you will manage inquiries, resolve issues, and coordinate with the team to ensure customer satisfaction.

The ideal candidate possesses strong communication and problem-solving skills, with a preference for those experienced in customer service. Join our close-knit team and contribute to a positive work environment while advancing your career.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2017 and is currently powered by a close-knit team of two. We value people who are motivated to succeed, bring positive energy to the team, and enjoy working in an environment where everyone has each other’s back.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Dustin Stifter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.