Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Knoxville (TN); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Salary Plus Commission

Licensing Paid by Agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Knoxville is seeking a Customer Relations Representative to enhance client experiences and support a successful team. The role involves managing inquiries, maintaining records, and strategizing for customer retention. Ideal candidates should have strong communication skills and a background in customer service. This position offers a salary range of $40,000 to $70,000 annually, along with a benefits package including health insurance and a flexible schedule.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Calm under stress

Job description

Customer Relations Representative - State Farm Agent Team Member

Join to apply for the Customer Relations Representative - State Farm Agent Team Member role at State Farm Agent.

As a Customer Relations Representative - State Farm Agent Team Member with Mansour Hasan - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits

• Salary Plus Commission
• Licensing Paid by Agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation: $40,000.00 - $70,000.00 per year

If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Mansour Hasan - State Farm Agent!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Knox County, in Farragut and Anderson County, in Clinton.
• Our office is open 8:30-5:00 Monday-Friday.
• I have been a State Farm agent since 2006.
• I am a second generation State Farm agent.
• I am a proud graduate of The University of Tennessee.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, National Quality Award, and Silver Scroll

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Insurance