Customer Relations Representative - State Farm Agent Team Member

Myknoxvilleinsurance; Knoxville (TN); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Health insurance

Bonus based on performance

Paid time off

Salary with commission

Job summary

Mansour Hasan - State Farm Agent in Knoxville, TN is seeking a Customer Relations Representative to ensure excellent client experiences. This full-time role focuses on resolving inquiries, updating client records, and coordinating with team members to anticipate needs.

The position offers licensing paid by the agency, health insurance, 401(k), PTO, and a bonus based on performance, with opportunities for advancement in a community-focused office.

Qualifications

• Strong communication and problem-solving abilities are required.
• Experience in customer service is preferred.
• Ability to remain calm and effective in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Stress management

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Knoxville - TN

• Salary Plus Commission
• Licensing Paid by Agency
• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Mansour Hasan - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $40,000.00 - $70,000.00 per year

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