Customer Relations Representative - State Farm Agent Team Member

State Farm Insurance and Financial Services, Mansour Hasan Agency; Knoxville (TN); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Salary Plus Commission

Licensing Paid by Agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Insurance and Financial Services, Mansour Hasan Agency is seeking a Customer Relations Representative to deliver exceptional client experiences and support agency growth. You will handle inquiries, maintain records, and collaborate with team members to anticipate community needs.

The role offers base compensation plus commission, licensing paid by the agency, 401(k), health insurance, paid time off, and opportunities for advancement, with a flexible schedule and ongoing training.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication

Problem-solving

Customer service

Job description

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Mansour Hasan - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits

• Salary Plus Commission
• Licensing Paid by Agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $40,000.00 - $70,000.00 per year