Customer Relations Representative - State Farm Agent Team Member

Cesarnationinsurance; Kent, Northern (WA, KY); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Bonus based on performance

Job summary

Cesar Ramos Insurance Agcy Inc in Kent, WA seeks a bilingual Customer Relations Representative (State Farm Agent Team Member) for a hybrid role (50% service/50% sales). The position requires Spanish fluency and focuses on helping agents gain and keep customers with attention to detail and sales mindset.

Responsibilities include building relationships, handling inquiries about insurance, educating about options, and promoting growth while pivoting to sales.

Qualifications

• Must speak/write Spanish fluently.
• Dedicated to customer service.
• Sales experience preferred; must obtain Property and Casualty License before start.
• Must obtain Life/Health License before start.
• Able to achieve agreed marketing goals.
• Interested in marketing products based on customer needs.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly service including insurance inquiries, policy changes, and billing clarifications.
• Use a needs-based review to educate customers about options.
• Communicate effectively to meet customer needs while promoting business growth.
• Assist office with pivot sales, approx. 50% of the role.

Skills

Spanish fluency

Customer service

Sales experience

Communication

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Kent - WA

• Free uniforms
• Opportunity for advancement
• Paid time off
• Bonus based on performance

ROLE DESCRIPTION

Cesar Ramos Insurance Agcy Inc is seeking a Spanish speaking, organized and efficient specialist to fulfill a hybrid role (50% Service/50% Sales) of administrative duties and supporting insurance agents in gaining and keeping customers; with an instinct for sales involved. As a Customer Service Representative with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income.
We look forward to incorporating your energy and marketing perspective into our team as we build success together.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
• Assist office with pivot sales, approx. 50% of your role.

QUALIFICATIONS

• Must speak/write Spanish fluently
• Dedicated to customer service
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  MUST Able to obtain Property and Casualty License prior to start date
• MUST be able to obtain a Life/Health License prior to start date
• Able to achieve mutually agreed upon marketing goals
• Interested in marketing products and services based on customer needs

BENEFITS offered if eligible

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Health benefits allowance
• Growth potential/Opportunity for advancement within my office

Compensation $20.00 - $24.00 per hour

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