Customer Relations Representative - State Farm Agent Team Member

Ricky Maique - State Farm Agent (Legal entity: Maique Insurance and Financial Services, Inc.); Katy (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Base salary + commissions

SIMPLE IRA with employer match

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Paid holidays

Career advancement paths

Company events & team lunches

Job summary

Ricky Maique State Farm is seeking a Customer Relations Representative in Katy, Texas. The role offers steady weekday hours within a supportive office environment and benefits you can build on.

Responsibilities include handling inbound calls and walk-in visits, resolving issues, identifying coverage needs, and maintaining accurate customer records. A license to be pursued is required for Property and Casualty, with a strong emphasis on customer-first service.

Qualifications

• No prior insurance experience required.
• Organized and detail-oriented with strong follow-through.
• Willingness to obtain the required Property and Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.

Responsibilities

• Provide friendly, professional service on inbound calls and walk-in customer visits.
• Resolve service issues with patience and professionalism.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.

Skills

Customer service

Communication

Listening

Problem solving

Tools

Agency CRM

Job description

Customer Relations Representative - State Farm Agent Team Member

Position Overview

Looking for steady, meaningful work with a team that values you? Ricky Maique State Farm is hiring a Customer Relations Representative in Katy, Texas offering dependable weekday hours, a supportive office environment, and benefits you can build on.

Responsibilities

• Provide friendly, professional service on inbound calls and walk-in customer visits


• Resolve service issues with patience and professionalism


• Identify coverage gaps and service needs during reviews


• Follow up consistently to support customer loyalty and retention


• Maintain accurate customer records in the agency system


• Handle policy questions, billing inquiries, and coverage changes accurately

Qualifications

• No prior insurance experience required


• Organized and detail-oriented with strong follow-through


• Willingness to obtain the required Property and Casualty license


• Positive, professional, customer-first attitude


• Excellent listening, empathy, and problem-solving skills

Benefits

• Base salary plus performance-based commission


• SIMPLE IRA retirement plan with employer match


• Health insurance


• Dental insurance


• Vision insurance


• Life insurance


• Disability insurance


• Paid time off (vacation, sick, and personal days)


• Paid company holidays


• Clear career advancement paths


• Company events, contests, and team lunches

Pay range: $50,000-$70,000 per year

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.