Customer Relations Representative State Farm Agent Team Member

Ryan Landers State Farm; Pflugerville (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Health insurance

Life insurance

Paid time off

Paid holidays

Career advancement

Job summary

Ryan Landers State Farm in Pflugerville, Texas is seeking a Customer Relations Representative to provide friendly service for inbound calls and walk-in visits. The role emphasizes resolving issues, identifying coverage gaps, and maintaining accurate customer records in a supportive office environment.

The position offers base pay with performance-based commission, benefits including health and life insurance, 401(k) with match, PTO, holidays, and clear career advancement paths.

Qualifications

• No prior insurance experience required.
• Organized and detail-oriented with strong follow-through.
• Willingness to obtain the required Property and Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.

Responsibilities

• Provide friendly, professional service on inbound calls and walk-in customer visits.
• Resolve service issues with patience and professionalism.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.

Skills

Customer service

Organization

License readiness

Empathy

Active listening

Job description

Position Overview

Looking for steady, meaningful work with a team that values you? Ryan Landers State Farm is hiring a Customer Relations Representative in Pflugerville, Texas offering dependable weekday hours, a supportive office environment, and benefits you can build on.

Responsibilities

• Provide friendly, professional service on inbound calls and walk-in customer visits
• Resolve service issues with patience and professionalism
• Identify coverage gaps and service needs during reviews
• Follow up consistently to support customer loyalty and retention
• Maintain accurate customer records in the agency system
• Handle policy questions, billing inquiries, and coverage changes accurately

Qualifications

• No prior insurance experience required
• Organized and detail-oriented with strong follow-through
• Willingness to obtain the required Property and Casualty license
• Positive, professional, customer-first attitude
• Excellent listening, empathy, and problem-solving skills

Benefits

• Base salary plus performance-based commission
• 401(k) retirement plan with employer match
• Health insurance
• Life insurance
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths

Pay range: $18-$20 per hour

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.