Customer Relations Representative State Farm Agent Team Member

Ricky Maique - State Farm Agent; Katy (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Base salary plus commission

SIMPLE IRA

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Paid holidays

Career advancement opportunities

Company events and team lunches

Job summary

Ricky Maique State Farm Agent in Katy, TX is seeking a Customer Relations Representative for steady weekday hours in a supportive office. You will provide friendly service to customers, handle policy questions and billing inquiries, and maintain accurate records in the agency system.

The role offers base pay plus commissions and a comprehensive benefits package. No prior insurance experience is required, and you will have the opportunity to pursue a Property and Casualty license while growing

Qualifications

• No prior insurance experience required.
• Organized and detail-oriented with strong follow-through.
• Willingness to obtain the required Property and Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.

Responsibilities

• Provide friendly, professional service on inbound calls and walk-in customer visits
• Resolve service issues with patience and professionalism
• Identify coverage gaps and service needs during reviews
• Follow up consistently to support customer loyalty and retention
• Maintain accurate customer records in the agency system
• Handle policy questions, billing inquiries, and coverage changes accurately

Skills

Customer service

Communication

Problem solving

Active listening

Record keeping

Education

Property and Casualty license (willingness to obtain)

Job description

Customer Relations Representative - State Farm Agent Team Member

Position Overview

Looking for steady, meaningful work with a team that values you? Ricky Maique State Farm is hiring a Customer Relations Representative in Katy, Texas offering dependable weekday hours, a supportive office environment, and benefits you can build on.

Responsibilities

• Provide friendly, professional service on inbound calls and walk-in customer visits


• Resolve service issues with patience and professionalism


• Identify coverage gaps and service needs during reviews


• Follow up consistently to support customer loyalty and retention


• Maintain accurate customer records in the agency system


• Handle policy questions, billing inquiries, and coverage changes accurately

Qualifications

• No prior insurance experience required


• Organized and detail-oriented with strong follow-through


• Willingness to obtain the required Property and Casualty license


• Positive, professional, customer-first attitude


• Excellent listening, empathy, and problem-solving skills

Benefits

• Base salary plus performance-based commission


• SIMPLE IRA retirement plan with employer match


• Health insurance


• Dental insurance


• Vision insurance


• Life insurance


• Disability insurance


• Paid time off (vacation, sick, and personal days)


• Paid company holidays


• Clear career advancement paths


• Company events, contests, and team lunches

Pay range: $50,000-$70,000 per year

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.