Customer Relations Representative - State Farm Agent Team Member

Team Member Hire Inc.; Tomball (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Base salary + commission

401(k) with employer match

Health insurance

Life insurance

Paid time off

Paid holidays

Career advancement potential

Company events and team lunches

Job summary

Caley Baillio State Farm is seeking a Customer Relations Representative in Tomball, TX. This role offers steady weekday hours, a supportive office environment and benefits to build on, with base salary plus commission and opportunities for advancement.

Responsibilities include helping customers over the phone and in person, resolving issues, and maintaining accurate records while pursuing required licensing. A customer-first attitude is essential.

Qualifications

• No insurance experience required.
• Strong organization and follow-through.
• Willingness to obtain Property & Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy and problem-solving skills.

Responsibilities

• Provide friendly, professional service on inbound calls and walk-in visits.
• Resolve service issues with patience and professionalism.
• Identify coverage gaps and service needs during reviews.
• Follow up to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes.

Skills

Customer service

Active listening

Problem solving

Organization

Detail oriented

Communication

Job description

Customer Relations Representative - State Farm Agent Team Member

Position Overview

Looking for steady, meaningful work with a team that values you? Caley Baillio State Farm is hiring a Customer Relations Representative in Tomball, TX offering dependable weekday hours, a supportive office environment, and benefits you can build on.

Responsibilities

• Provide friendly, professional service on inbound calls and walk-in customer visits
• Resolve service issues with patience and professionalism
• Identify coverage gaps and service needs during reviews
• Follow up consistently to support customer loyalty and retention
• Maintain accurate customer records in the agency system
• Handle policy questions, billing inquiries, and coverage changes accurately

Qualifications

• No prior insurance experience required
• Organized and detail-oriented with strong follow-through
• Willingness to obtain the required Property and Casualty license
• Positive, professional, customer-first attitude
• Excellent listening, empathy, and problem-solving skills

Benefits

• Base salary plus performance-based commission
• 401(k) retirement plan with employer match
• Health insurance
• Life insurance
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths
• Company events, contests, and team lunches

Pay range: $30,000-$45,000 per year

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.