Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Gainesville (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading insurance agency in Gainesville, TX, is seeking a Customer Relations Representative to enhance customer experiences and manage inquiries. Ideal candidates should have strong communication and problem-solving skills. This entry-level role involves updating customer records, coordinating with teams for customer satisfaction, and implementing retention strategies. The position offers a competitive salary and performance bonuses, making it a great opportunity for those committed to personal achievement and customer service excellence.

Qualifications

• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle stress

Job description

Customer Relations Representative – State Farm Agent Team Member

4 days ago Be among the first 25 applicants

About Our Agency

Our agency has a long-standing legacy, first opening in 1992 and expanding to a multi‑office operation in 2017. With 17 team members today, we’ve built a strong, experienced, and close‑knit team. My journey with State Farm began in 1986 as a team member, which gave me a deep appreciation for what it takes to grow a successful agency from the ground up.

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative – State Farm Agent Team Member with Jim Goldsworthy – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation: $40,000.00 – $60,000.00 per year

Seeking Currently Licensed Applicants Only

Our well‑trained team uses state‑of‑the‑art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results‑oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.

Agency Highlights

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Gainesville, TX.
• I have been a State Farm agent since 1992.
• Our agency has received awards including: President’s Club, Chairman’s Circle, Legion of Honor, and Silver Scroll.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.