Customer Relations Representative - State Farm Agent Team Member

State Farm; Tulsa (OK); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Dental insurance

Flexible schedule

Health insurance

Paid time off

Training & development

Opportunity for advancement

Training & development

Job summary

A leading insurance provider in Tulsa is seeking a Customer Relations Representative to join their team. The role involves managing customer inquiries, maintaining records, and assisting with retention strategies. Ideal candidates should possess strong communication and problem-solving skills, and experience in customer service is preferred. This position offers a comprehensive benefits package, including health insurance and 401(k), along with opportunities for career advancement within a supportive team environment.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to manage high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain and update customer records.
• Assist with customer retention strategies.
• Coordinate with departments for customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Calm under stress

Job description

Benefits

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2006, and today we’re a team of six dedicated professionals passionate about helping our clients protect what matters most. Before becoming an agent, I built my career as a claim representative and manager and also spent time in the banking industry. Ultimately, I was motivated to start my own business so I could build something meaningful in my community while helping people plan for the future.

Our agency culture is built on teamwork, growth, and confidence. We focus heavily on training and development to ensure every team member has the knowledge and tools they need to succeed. We believe in celebrating wins big and small — from team breakfasts and holiday outings to recognizing milestones and achievements together.

We offer a comprehensive benefits package, including Blue Cross Blue Shield group health and dental coverage, as well as a 401(k). We’re looking for driven, dependable individuals who are eager to learn, grow, and make a difference in people’s lives.

If you’re looking for a career where you can build confidence, grow your skills, and be part of a supportive team, this could be the perfect place for you.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Randall Young - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.