Customer Relations Representative - State Farm Agent Team Member

Rebecca Davis State Farm Agency; Fairburn, Northern (GA, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Rebecca Davis State Farm Agency in Fairburn, GA is seeking a Customer Relations Representative to join a full-time team. You will handle customer inquiries, maintain records, and support retention efforts while coordinating with office staff to ensure excellent service.

The role offers a salary range of $40,000 to $60,000 per year, plus performance-based bonuses and paid time off. Growth opportunities and a supportive, community-focused office culture are highlighted in the description.

Qualifications

• Experience in customer service preferred.
• Strong communication and problem-solving skills.
• Ability to stay calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Customer service

Communication

Problem solving

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Fairburn - GA

• Bonus based on performance
• Opportunity for advancement
• Paid time off

About the Agency

Rebecca has been a dedicated State Farm agent for over nine years, helping families and individuals protect their assets and achieve peace of mind. She is actively involved in the community, participating in festivals, outreach programs, and financial literacy workshops.

Our agency prides itself on a warm, inclusive, and collaborative office culture. We believe in open communication, professional growth, and creating a family-oriented environment where both our team and clients feel valued.

We currently have a team of four experienced professionals who specialize in different aspects of insurance and customer service. We offer competitive salaries, professional development opportunities, and team perks such as retreats, lunches, and incentive programs to recognize exceptional performance.

Our office is modern and welcoming, reflecting our professionalism and commitment to excellent service. If you're looking for a workplace that values teamwork, community, and growth, we’d love to meet you!

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Rebecca Davis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $40,000.00 - $60,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none