Customer Relations Representative - State Farm Agent Team Member Atlanta - GA

Lockabyagency; Atlanta (GA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

License Reimbursement

Salary Plus Commission

Simple IRA

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

Lockabyagency in Atlanta, GA is seeking a Customer Relations Representative - State Farm Agent Team Member to grow our agency through proactive client engagement. You will establish relationships, handle inquiries, and promote relevant products and services to support community needs.

As an attentive, sales-minded professional with strong communication, you’ll help customers with insurance options, policy changes, billing, and claims while building lasting relationships.

Qualifications

• Experience in sales (outside or inside) preferred.
• Experience managing client relationships preferred.
• Interest in marketing products and services based on customer needs.
• Excellent written and verbal communication; dedicated to customer service.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Client relationship management

Marketing interest

Communication skills

Customer service focus

Empathy and customer needs

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Atlanta - GA

Replies within 24 hours

• License Reimbursement
• Salary Plus Commission
• Simple IRA
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Agent Lockaby is a 4th generation State Farm Agent who has been serving the community for over 15 years. A native of Kennesaw, GA, and a Jacksonville State University graduate, he became the youngest State Farm agent in the country in 2008. He values his roles as a husband and father, often even bringing their Labrador retriever, Jake, to the office.

Agent Lockaby fosters team camaraderie through activities like bowling, attending Atlanta United and Braves games, and organizing group lunches. Last year, the entire team took a beach trip to Mexico for a fantastic bonding experience.

ROLE DESCRIPTION

As an Customer Relations Representative - State Farm Agent Team Member for Glynn Lockaby - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations.

QUALIFICATIONS

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer

Compensation $60,000.00 - $100,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.