Customer Service Representative - State Farm Agent Team Member

Hanna Drane - State Farm Agent; Evans City (PA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Hanna Drane - State Farm Agent in Evans City, PA, is seeking a Customer Service Representative to provide exceptional customer experiences and assist with policy inquiries. Ideal candidates will thrive in a fast-paced environment while maintaining attention to detail and providing excellent support.

Located in Butler County, our agency encourages career growth and offers various benefits including on-site training and a competitive salary. We are looking for customer-focused individuals who can multitask and contribute to our goal-driven team.

Qualifications

• Strong communication and interpersonal skills are essential for this role.
• Detail-oriented with the ability to multitask effectively.
• Previous customer service experience is preferred but not mandatory.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Customer service experience

Job description

Benefits

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened its doors in January 2025 and is off to an impressive start, already building a small, competitive team of two with plans to grow. I spent 10 years as a State Farm team member before opening this office, bringing a decade of experience, deep product knowledge, and a hands‑on leadership style to the business.

Located in Butler County, we host and participate in several community events, staying connected to the people we serve. Team members benefit from on‑site training and clear opportunities for advancement—making it an ideal environment for someone looking to build a long‑term career.

Inside the office, our culture is fast‑paced, energetic, and fun. We're a high‑performing, goal‑driven team that loves to celebrate wins and always strives to be at the top of our territory. The ideal candidate is competitive, self‑motivated, and detail‑oriented, with a proactive attitude and the ability to multitask without being micromanaged.

If you thrive in a supportive yet results‑oriented environment and want to grow your skills in a high‑energy office, this could be the perfect fit.

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Hanna Drane – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.