Customer Relations Representative - State Farm Agent Team Member

Jay Jackson - State Farm Agent; Lufkin (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Health insurance

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Job summary

Jay Jackson - State Farm Agent in Lufkin, Texas, is looking for a Customer Relations Representative to deliver exceptional client experiences and support the growth of the agency. Candidates should have strong communication skills and a passion for helping others, ensuring customer satisfaction is prioritized.

This role includes managing customer inquiries, maintaining client records, and collaborating with the team to devise customer retention strategies. The agency offers a supportive work environment with ample opportunities for professional advancement.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication and problem-solving skills

Experience in customer service

Ability to handle high-stress situations calmly

Job description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

Our agency has been serving the community for over 32 years and has grown into a strong team of 10. We’ve built a reputation on consistency, service, and long-term relationships with the customers we support.

We stay actively involved in the community through the Chamber of Commerce, Lions Club, local education foundations, and by supporting youth programs and schools.

For our team, we offer a Simple IRA, health benefits, team trips, and a strong focus on work-life balance.

Our office culture is supportive, team-oriented, and community-focused. We’re looking for someone who is dependable, motivated, and enjoys helping others - someone who wants to grow as part of a team that values both service and success.

Role description

As a Customer Relations Representative - State Farm Agent Team Member with Jay Jackson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.