Customer Relations Representative - State Farm Agent Team Member

State-Farm-319b4913; Elkhorn Precinct (NE); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Training & development

Opportunity for advancement

Competitive salary

Job summary

The Bob Speck State Farm Agency is seeking a Customer Relations Representative to create exceptional client experiences and support agency growth. You will handle inquiries, coordinate with the team, and anticipate community needs while driving service quality.

Ideal candidates are customer-focused, empathetic, and sales-minded, with potential internal growth opportunities. Training and development are offered to advance skills and licenses in insurance.

Qualifications

• Dedicated to customer service and building new relationships.
• Able to effectively relate to a customer, answer questions, and anticipate needs.
• Excellent communication skills to assist customers and coordinate with team members.
• Proactive in problem-solving.
• Ability to obtain state insurance licenses.
• Associates degree or higher, or related work experience.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service across inquiries about insurance, coverage, changes, transfers, claims, and billing.
• Educate customers about insurance options using a needs-based review process.
• Consult with prospective customers and provide quotes in a timely basis.
• Use exemplary communication to meet customer needs and promote business growth.

Skills

Customer service

Communication

Sales minded

Licensing readiness

Education

Associates degree or higher

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative with The Bob Speck State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Consult with prospective customers and provide quotes in a timely basis
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service and building new relationships
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Ability to obtain state insurance licenses
• Associates degree or higher, or related work experience

BENEFITS:

• Salary plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience