Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Council Bluffs (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Join a dynamic team as a Customer Relations Representative at a leading insurance agency in Council Bluffs, Iowa. This role focuses on enhancing customer experiences and supporting agency growth. Ideal candidates will possess strong communication skills and a customer-centric approach. Enjoy a competitive salary, flexible schedule, and opportunities for advancement in a supportive environment.

Benefits

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Customer service experience preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.

Skills

Communication

Problem-Solving

Customer Service

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Tracy Hough - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a good fit. You will enhance your career by resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of community members you support.

We look forward to connecting with you if you are customer-focused and empathetic. There are internal growth opportunities for driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Strong communication and problem-solving skills.
• Customer service experience preferred.
• Ability to handle high-stress situations calmly.

Compensation: $45,000 - $65,000 per year

We're Hiring!

We are a busy office seeking our next great team member. Our office is passionate about making a difference in the community. We are an established, growth-oriented agency with a motivated team. We foster a fun, energetic environment that promotes personal development. Our team uses state-of-the-art technology to achieve excellent results. If you are committed to excellence and personal achievement, Tracy Hough - State Farm Agent may be the right fit for you. We value hard work and results, and we look forward to discussing this opportunity with you.

About Our Agency

• Our mission is to help people manage risks, recover from the unexpected, and realize their dreams.
• Located in Council Bluffs, Iowa, just off the interstate.
• Office hours are M-F 8:30am-5:00pm, with evenings and Saturdays by appointment.
• Our agent has been with State Farm since 2001.

We look forward to speaking with you!
Note: State Farm agents are independent contractors who hire their own employees. Employees are not State Farm employees. Employment decisions are made by the agents.