Customer Relations Representative - State Farm Agent Team Member

Samuel Cannonier - State Farm Agent; Pontiac (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Samuel Cannonier - State Farm Agent in Pontiac, MI seeks a Customer Relations Representative to deliver exceptional customer experiences and support growth of the agency. You will resolve inquiries, coordinate with team members, and anticipate community needs.

Ideal candidates have solid customer service experience, strong communication and problem-solving abilities, and can handle high-pressure situations while contributing to a bilingual, community-focused office culture.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving

Education

No degree required

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

Our agency opened in November 2020 and has grown into a thriving team of 10 talented individuals. My background is in banking and wealth management, and I graduated from Eastern Michigan University. Faith and family is at the center of my life and those values shape the culture we’ve built here.

Community involvement is a big part of who we are. I currently serve as President of Rotary for Pontiac and stay actively involved with our church and Detroit Public Schools, focusing on financial development and education. We offer monthly team luncheons, a yearly retreat, quarterly bonuses, and stretch goals with fun incentives like a monthly GOAT trophy to celebrate wins. Our office is business casual and laid-back, with high client traffic and a bilingual environment that reflects the community we serve.

We’re looking for people with integrity, grit, and determination — no degree required, just a strong work ethic and a willingness to learn. If you want to be part of a team that values family, community, and growth, this could be the right place for you.

ROLE DESCRIPTION:

As a Customer Relations Representative, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.